General Terms and Conditions of Sale (GTC)
Last updated: February 13, 2021
These general conditions of sale aim to define the rights and obligations of LILI WARRIOR and of the Customer of products presented by LILI WARRIOR on its site www.liliwarrior.com (hereinafter “the Site”). They apply exclusively between the company LILI WARRIOR,
Axiom LW, Ltd
Attention: Liah Chi
No.768, 6778 Jishua 5th Road
Foshan City, 510360
(hereinafter “LILI WARRIOR”), and any consumer who is a natural person visiting or making a purchase via said Site (hereinafter “the Customer”). On the Site, LILI WARRIOR allows the Customer to order online products of the LILI WARRIOR brand (hereinafter “the Product (s)”) in accordance with these general conditions. Any order placed with LILI WARRIOR, therefore, implies unreserved acceptance by the Customer of these conditions. These general conditions may be modified at any time and without notice by LILI WARRIOR, the conditions applicable being those in force on the date of the order by the Customer. These general conditions of sale are permanently accessible at the following address: https://www.liliwarrior.com/cgv/?lang=en in a computer format allowing them to be printed and/or downloaded, in a that the Customer can proceed to their reproduction or their backup.
2. PRODUCTS AND COMPLIANCE
2.1. The Products for sale are presented on the LILI WARRIOR site and accompanied by a description.
2.2. The Products offered by LILI WARRIOR comply with applicable standards in Europe, the USMCA area, China, and generally in countries where the standard standards apply. If you are not sure of your standards and have questions, you can contact us at [email protected] Items such as photographs, texts, graphics as well as all information and characteristics illustrating and/or accompanying the Products are not contractual, which the Customer acknowledges. Consequently, LILI WARRIOR cannot be held liable for any error or omission of any of these elements or in the event of modification of said elements by suppliers and/or publishers.
3. CLIENT’S OBLIGATIONS
3.1. The Customer declares to be at least 18 years old and to have the legal capacity or to have parental authorization allowing him to place an order on the Site.
3.2. The Customer undertakes to communicate to LILI WARRIOR the actual elements of information necessary for the performance of the service subject to these conditions as requested online and according to his situation, in particular his name, first name, address, telephone, and a valid e-mail. The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or whose recovery would be illegal.
3.3. Once the order has been placed, LILI WARRIOR sends the Customer an e-mail confirming it. He informs him of the shipment of the Products. LILI WARRIOR declines all responsibility if the email is directed to unwanted emails.
3.4. The Customer can modify their data in the “my account” section.
4.1. Any order will only be validated after acceptance of payment.
4.2. LILI WARRIOR reserves the right to cancel or refuse an order in the event of a dispute with the Customer on a previous order.
4.3. LILI WARRIOR can accept orders while stocks last. It informs the Customer of the availability of the Products sold on the Site at the time of confirmation of the order. If despite LILI WARRIOR’s vigilance, the products are unavailable, LILI WARRIOR will inform the Customer by e-mail as soon as possible. The Customer can then cancel his order and be reimbursed, if applicable, the sums already paid. The definitive or temporary unavailability can in no way engage the responsibility of LILI WARRIOR, nor can it give rise to any right to compensation or damages in favor of the Customer.
5.1. The prices displayed on the Site are indicated in the quote for the buyer’s country, tax included or not depending on the country, excluding shipping costs, participation in order processing costs, and packaging costs. Shipping costs, participation in order processing costs, and packaging costs will be indicated in the Customer’s basket, before the final validation of the order. The prices can be modified at any time, without notice and in particular in the event of a change of fiscal or economic data. The items will be invoiced on the basis of the rates in effect at the time the order is placed.
6.1. LILI WARRIOR delivers its Products worldwide (except blocking linked to conditions making deliveries impossible: war, natural disaster, strike, etc.) The products are shipped with the delivery slip, to the delivery address indicated by the Customer when ordering. Delivery cannot be made to hotels or PO boxes. The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times. In order for these deadlines to be respected, the Customer must ensure that they have communicated exact and complete information concerning the delivery address (such as in particular: street, building, staircase number, access codes names and/or intercom numbers, etc.). In the event of a delivery delay of more than 7 working days, if the product has not been shipped, the Customer may denounce the order by registered letter with acknowledgment of receipt and request the reimbursement of his order. If the item was shipped before receipt of the cancellation of the order for the delay in delivery of more than 7 days, LILI WARRIOR will reimburse the item and the shipping and return costs, upon receipt of the same. here, complete, in original condition, and with all tags. LILI WARRIOR undertakes to inform the Customer of the progress of the processing of his order. In the event of damaged packages (already open, missing products, etc.), the Customer agrees to notify the carrier and LILI WARRIOR, by all means, with all reservations within 3 days of receipt of the product. Photos showing the damage observed will be requested. LILI WARRIOR cannot be held responsible for the consequences due to a delay in delivery that is not his fault. LILI WARRIOR undertakes to return an order that has not been delivered or lost by the transport provider chosen by the customer within 20 days after the validation of the order if and only if the customer informs LILI WARRIOR within 20 days by email to the following address: [email protected]
Full payment must be made when ordering. At no time can the sums paid to be considered as a deposit or down payment. The Customer pays for his order by credit card with his Paypal account, or by bank transfer in accordance with the provisions of this article. For any transaction, the Customer will indicate the number appearing on the front of his card, the expiration date of his card, and the cryptogram appearing on the back of his card (last three digits). The communication by the Customer of his bank card number constitutes an authorization for LILI WARRIOR to debit his account up to the amount of his order. No cash on delivery will be accepted, whatever the reason. LILI WARRIOR retains ownership of the item until full payment of the price by the Customer. Purchases are made in a secure manner. The payment solutions adopted by LILI WARRIOR are 100% secure and guaranteed by the companies STRIPE Inc, Citibank, and Paypal. For payments by credit card (credit card, visa credit card, and e-credit card), all the information that Customers communicate to LILI WARRIOR are strictly protected and guarantee the compliance and security of each transaction.
8. EXCHANGES AND RETURNS OF PRODUCT (S)
RIGHT OF WITHDRAWAL Within fourteen (14) days of receipt of his order, the Customer may request LILI WARRIOR for the return or exchange of the Product (s). To do this, the Customer will print the return form on the LILI WARRIOR site which includes all the information for exchanging or refunding the Product (s). The Customer must return the Product (s) at their own expense, except in the event that they have received a product with a manufacturing defect or which does not correspond to the Customer’s initial order. The return or exchange is at the risk of the Customer. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, accompanied by the return slip, to the following address appropriate to the customer’s residence. It will be communicated to him during the exchanges relating to the return, with customer service. The returned Product will be exchanged or refunded within a maximum period of fifteen (15) days from its receipt by LILI WARRIOR. In the case of a refund, this will be made by crediting the amount to be refunded to the Customer’s bank account. If the Customer does not comply with these conditions, in particular, the return or exchange conditions, LILI WARRIOR will not be able to reimburse the Products concerned.
9. GUARANTEES AND RESPONSIBILITY
LILI WARRIOR has, for all stages of access to the site, from the ordering process to the shipment of the package or subsequent services, only an obligation of means. LILI WARRIOR cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with to law and jurisprudence.
10. INTELLECTUAL PROPERTY
Under no circumstances is the Customer authorized to download or modify all or part of the Site and in particular its content (products listed, descriptions, images, videos, etc.). This Site or any part of this Site may not be reproduced, copied, sold, or exploited for commercial reasons without the express written permission of LILI WARRIOR. In general, all copyright, trademarks, and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full and entire property of LILI WARRIOR. The Customer is therefore bound to respect intellectual property rights and may in no way use the brands appearing on the Site and on the Products, if applicable, or register a trademark which would be detrimental to the rights holder unless otherwise provided by the contract. The same is true for any other intellectual property right.
11. PERSONAL DATA – NOMINATE INFORMATION
LILI WARRIOR undertakes to use the confidential information of Customers only in the context of the operation of its Site. For the smooth running of the order, the personal data collected will be subject to computer processing, the Customer acknowledges having knowledge of it. As such, information concerning him may be communicated to technical service providers of LILI WARRIOR. In addition, LILI WARRIOR may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by tracking the number of visitors to certain pages. In accordance with the law of January 6, 1978, amended by the law of August 6, 2004, the Customer has the right to access and rectify personal data concerning him appearing in LILI WARRIOR’s files. All requests should be sent by email to [email protected]
12. GENERAL PROVISIONS
12.1. PARTIAL INVALIDITY OF A CLAUSE If any of the provisions of these conditions is declared null or unenforceable by a competent court, it will be declared unwritten and will not result in the nullity of the other provisions.
12.2. UPDATE These general conditions may be modified at any time and without notice by LILI WARRIOR, the conditions applicable being those in force on the date of the order by the Customer. These general conditions of sale are permanently accessible at the following address: https://www.liliwarrior.com/conditions-generales-de-vente/?lang=en in a computer format allowing them to be printed and/or downloaded, in a that the Customer can proceed to their reproduction or their backup.
12.3. APPLICABLE LAW – COMPETENT COURT These general conditions are subject to Chinese law with regard to both substantive and formal rules. Any dispute must be the subject of a prior attempt at an amicable settlement. It is possible to use a consumer mediator. In the absence of an amicable settlement, jurisdiction is assigned to the competent Chinese courts, notwithstanding multiple defendants or warranty claims.
12.4. The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions, or the installation when this has been charged to it by the contractor has been carried out under its responsibility. – To be in conformity with the contract, the goods must: – be suitable for the use usually expected of a similar good and, if applicable: – correspond to the description given by the seller and have the qualities that he has presented to the Customer in the form of a sample or model; – present the qualities that a Customer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labeling.